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State Manager – Operations & Sales – DJ Warehouse Hire

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Name: Rich Henson

Phone: 02 8294 2100

Email: rich@djwarehouse.com.au

Location: Leichhardt - Sydney - NSW

Company Overview

Established in 2001, DJ Warehouse Hire is one Australia’s premier hire businesses, supplying sound, lighting and DJ equipment for private and public events.

We service B2B and B2C clients with our locations in Sydney, Melbourne and Brisbane. We offer a turn-key service for advertising and event management agencies, which allow for the client to roll out several events across multiple sites. Our consumer clients experience a high standard of customer service and are able to rent quality equipment for their private events.

Over 15 years of positive referrals has resulted in our client base growing at a steady pace. At DJ Warehouse Hire, we pride ourselves in delivering amazing experience to all our clients, and has proven to be a key thrust to our corporate success.

Position Overview

This role reports directly to the General Manager. Working closely with the Inventory Coordinator and Technical Specialist, the Operations Manager is responsible for the day to day operations relating to order fulfillment and logistics. Responsibilities include: managing and directing staff, serving customers and maintaining efficient and effective operation of the warehouse.

The Manager should have experience managing and delegating daily and weekly priorities to a team of minimum 5 people. In addition, knowledge and experience in performance reviews and providing feedback is important. The Manager is the direct report for warehouse staff, delivery drivers and the local member of the sales team.

While only basic knowledge in the Pro Audio and AV fields in necessary, the successful candidate will have demonstrated experience managing staff and working with customers in a fast-paced environment. No heavy lifting needed, but the ideal candidate needs to be capable of physical work to help customers with loading/unloading equipment.

The Manager is responsible for handling incoming booking enquiries, and with support for the broader customer service team, quoting and closing booking leads in a prompt and friendly manner. The successful applicant will be one motivated by hitting monthly and quarterly sales targets.

The Manager is the first face-to-face contact and customer liaison at DJ Warehouse Hire. The successful applicant will need to be confident, possess strong communication skills, adaptive and social personality, and can easily create rapport with customers. DJ Warehouse Hire is looking for its Manager to lead by example with enthusiasm.

Overview of Responsibilities:

Customer Service

Incoming Phone Sales

Equipment Logistics and Delivery

Event Logistics

Inventory Management and Control

Hiring/Managing/Delegating Staff

Reporting—financial and administration

Required Skills and Experience:

· 2 years managerial experience in a customer facing environment

· Excellent communication skills, both written and verbal

· Experience with pro audio or hire industry,

Work Hours & Location

Working from the Sydney warehouse located in Leichhardt, you will be required to work full time, including Saturdays with split weekend days off.

Monday – On

Tuesday – On

Wednesday – Off

Thursday – On

Friday – On

Saturday – On

Sunday – Off

During the peak season of November and December extended hours are occasionally required but not frequent.

This role is ideal for a candidate seeking stable, long-term employment with an established company. We are seeking a candidate that thrives in systematic environment and will enjoy the benefits of a career job.

Application:

All applications must include;

Cover Letter outlining your suitability to the role

Employment and education experience relevant but not limited to the role

Email all applications to rich@djwarehouse.com.au with the term “Employment” in the subject. All document files should be in PDF format, no other format will be accepted.

All applications will be considered as they are received and will be accepted until the position is filled.

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