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Customer Service Executive

guardian_logo_blue_210x131 - April 2016

Name: Emily Dale

Phone: 0410542273

Email: emily.dale@theguardian.com

Location: Surry Hills

Guardian Australia (www.theguardian.com/au) launched in May 2013 as part of Guardian News & Media (GNM), one of the largest English language newspaper websites in the world (www.theguardian.com).

We are seeking an experienced customer service professional to join Guardian Australia’s Sydney office on a full-time basis with an immediate start.

Working as part of a new and relatively new customer experience team the customer service executive will act as the first point of contact for Australia and Asia-Pacific based customers for all Guardian products including membership, contributions and Guardian Weekly.

In this role you will be responsible for providing exceptional front line customer service to Guardian customer and supporter queries, efficiently resolving issues, handling inbound calls, emails and post, order processing, liaising with third parties, following through with queries and escalating as required and ensuring customer data is processed in a secure and responsible manner.

Our ideal candidate will have experience providing superior customer service and conversing via email and phone with a demanding customer base. The successful candidate will have demonstrated digital skills, experience handling customer data safely and processing financial orders, be highly organised and proactive and have excellent written and verbal communication skills. A high attention to detail, strong problem solving skills and the ability to work both independently and as part of a team is essential. Previous experience using Salesforce and Google is highly desirable.

For more information or to apply please view the advertisement and job description by copying the following URL to your browser:

https://gnm.taleo.net/careersection/ex/jobdetail.ftl?job=SYD000043

This role is being offered on a full-time, permanent basis with an immediate start.

Closing date for applications: 8 September 2017

For more information, contact: australia.hr@theguardian.com

Applicants should be legally eligible to work in Australia. Guardian Australia is unable to sponsor prospective employees’ visa applications.

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