Today Hills SVL dealers received a most welcome email, after a solid slew of gripes about the decentralised call centre approach they adopted when harmonizing SVL with other formerly separate Hills divisions.
Typical of the complaints here at CXMAGBLOG was this: “I called Hills today and asked for Sales. They had NO IDEA what to do with the call. I told them I needed a stock check on Vivitek. After about 10 minutes I got put through to some girl asking about Antennas.”
Obviously Hills had plenty of feedback from their own people, as they have reversed the call centre conglomeration when it comes to SVL.
As valued Hills customers, we sincerely value your feedback and input on how we can improve our customer service, whether it’s in-store, over the phone or online.
As a direct result of your feedback, we have this week moved our NSW call centre operations back to the Lidcombe site.
This decision will mean you will receive the same high level of service you have come to expect of Hills in past years and you will have a local team of dedicated Hills employees to handle your needs.
Delivering exceptional service to every person we serve is a major priority for Hills. I would like to personally invite you, at any time, to let me know how we are doing. You can contact me directly on +61 412 969 052 or via email firstname.lastname@example.org
Group Manager Sales – NSW/ACT